SHIPPING POLICY

Domestic Shipping Policy- Shipment processing time

All orders are processed within 5 business days. 

We cannot except responsibility for non delivered parcels unless using a tracked delivery option.

Customs, duties, and taxes

Ephemeris is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ephemeris is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange within 14 days of the purchase date. 

ALL PRODUCTS THAT ARE PERSONLISED ARE NON REFUNDABLE

All returned items must be in new and unused condition, with all original packaging and labels attached please email hello@ephemeris.uk